Privacy Policy

Controller of / Responsible Party for Personal Information:

Any personal information processed by jozistreet.com in connection with this Privacy Policy is controlled by jozistreet.com which is considered the "controller" or "responsible party" of your personal information South African data protection law.

Personal information means details which identify you or could be used to identify you, such as your name and contact details and purchase history. It may also include information about how you use our websites and mobile applications.

This Privacy Policy applies to personal information about you that we collect, use and otherwise process regarding your relationship with us as a customer or potential customer, including when you purchase products or use our services, use our websites or mobile applications, contact our offices.

Where we reference that others are controllers or responsible parties in the sections "Controller of / Responsible party for personal information" and "Who do we share your personal information with?" you should consult their privacy policies for further information.

Additional terms and conditions or policies may apply if you elect to take additional products or services from us.

We are committed to implementing leading data security safety measures and we take great care to protect the personal information you provide to us.

We have specialisedsecurity measures in place who constantly review and improve our measures to protect your personal information from unauthorised access, accidental loss, disclosure or destruction.We are required in terms of POPIA to notify you and the Information Regulator, if any of your personal information has been compromised.

Communications over the internet (such as emails) arenot secure unless they have been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet. Accordingly, we cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

The Company will not request your secure personal or account information by an unsolicited means of communication. You are responsible for keeping your personal and account information secure and not sharing it with others.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. You are therefore required to make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

We collect personal information about you whenever you use our products and services (whether these products or services are provided by us or by other companies or agents acting on our behalf), including when you use our Website or mobile applications; interact with us through email or our contact center.

We may also collect information about you from other companies within our group, or third parties, if this is appropriate and allowed by law. These include fraud-prevention agencies, business directories, credit reference agencies and business partners.

For additional details see "What types of personal information do we collect and retain?" below.

In addition, we may receive personal information about you from third parties, such as:

When you use our products or services, you will need to provide us with your personal details.

We collect the following categories of personal information:

Certain categories of personal information, such as that about race, ethnicity, religion, health, sexuality or biometric information are special categories of data requiring additional protection under South African data protection law and are referred to here as "special personal information". Generally, we try to limit the circumstances where we collect and process special personal information.

Examples of where we may collect and process special personal information includes the following:

In addition, you may have requested products or services which is not special personal information data, but may imply or suggest your religion, health or other information.

The main purposes for which we use your personal information are:

Cookies (small text files stored in your browser) are used as well as other techniques such as web beacons (small, clear picture files used to follow your movements on our website). This helps us make our Website relevant to you personally and your interests and needs. They also help us find information once you have logged in or help us link your browsing information to you and your personal information, for example, when you choose to register for a service. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our Website again.

Cookies by themselves cannot be used to discover your identity. Cookies do not damage your computer. You can set your browser to notify you when you receive a cookie. This enables you to decide if you want to accept it or not. If you choose not to accept cookies from our Website this may limit its functionalities or performance.

We will not use your personal information for electronic direct marketing purposes unless we are permitted to do so by law. With your consent, we may sometimes send direct marketing communications that include a business partners' products and services related to the order you may place.

We will only allow third parties or other members affiliated to us to send direct marketing communications to you when you have agreed to receive marketing from third parties.

We will respect your choice as to what communications you wish to receive and how these are sent.

If you decide you would no longer like to be sent direct marketing communications, you can unsubscribe or opt out at any time. In each direct marketing communication we send by email will have an unsubscribe option at the bottom of each email, which will allow you to stop you receiving further direct marketing emails. You may also stop any further text messages by replying with the word "STOP". We aim to action requests to stop being sent direct marketing communications as soon as possible, but it is possible that you will receive some marketing in the period prior to that change being made.

If you ask us to stop sending direct marketing communications, please note we will retain your personal information for the purposes of indicating that you do not want to receive direct marketing communications.

Please note that if you tell us that you do not wish to be sent further direct marketing communications, you will still receive service communications (as described above) which are necessary, for example, to confirm your order or to provide you with an update on its status. If you have subscribed to any of our loyalty programmes, or if you are a member of any of our brands, we will continue to keep you informed about your membership and other important service information relating to that programme or brand.

If you wish to change how we use your personal information, including exercising your right to be forgotten or have your personal information destroyed or deleted, please see section :

"What are your legal rights in relation to the personal information we hold about you?" and "How can you exercise your legal rights and change how we use your personal information?".

jozistreet.com will only process your personal information where we have a legal basis to do so. The legal basis will depend on the reason or reasons that jozistreet.com has collected and needs to use your information. Under South African data protection laws in almost all cases the legal basis will be:

We will keep your information for as long as we need it for the purpose it is being processed for. For example, where you place an order with us, we will keep the information related to your order, so we can fulfil the order you have placed. After that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the order. The information may also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.

We will actively review the information we hold and delete it securely, or in some cases anonymise it, when there is no longer a legal, business or customer need for it to be retained. If you stop interacting with us as a customer, we will remove or anonymise your information after 7 years.

It will be necessary for jozistreet.com to use your personal information to complete an order you have made with us. For example, we will need to use information such as your contact details and payment information, to provide you with the products that you have requested and paid for.

The Company has a legitimate business interest to use the personal information we collect to offer an effective service and carry out our business.

There are situations where jozistreet.com is subject to a legal obligation and needs to use your personal information to comply with those obligations, including cases where we are required to share your personal information with regulators.

There are situations where we may need to use your personal information to protect the vital interests of you or another person.

We may collect and use your personal information where you have given your specific consent to us doing so.

However, if you withdraw your full consent, in some circumstances, and subject to applicable law, we may not be able to provide all or parts of the products or services you have requested from us and you will not be able to cancel your order or obtain a refund of any charges you have paid.

Your personal information may be shared within our group with entities or brands Suppliers and all legitimate business partners. We share information with them, so they can assist us in providing products and services to you and to understand more about your requirements.

We may also disclose your personal information (subject to applicable law) to the following third parties for the purpose described here:

Where appropriate, before disclosing personal information to a third party, we contractually require the third party (such as JoziStreet’s suppliers and vendors) to take adequate precautions to protect that data and to comply with applicable law.

Your personal information may be sent to and stored by us and third parties in South Africa.

We may also need to transfer your information to other group companies or service providers in countries outside South Africa, in which case we will fully comply with applicable data protection legislation. This may happen if our servers or suppliers and service providers are based outside South Africa, or if our services are hosted in systems or servers outside South Africa and/or if you use our services and products while visiting countries outside South Africa. We will at all times make sure that your information is protected and enter into appropriate agreements to achieve this.

If you are visiting this Website from a country other than South Africa the various communications will necessarily result in the transfer of information across international boundaries.Where we transfer your personal information outside of the borders of South Africa, we will ensure that the third party recipient is subject to a law, binding corporate rules or binding agreement which provide an adequate level of protection for your personal information that are substantially similar to the data protection laws applicable to South Africa.If you would like more information on these safeguards, please contact [email protected]

Under data protection laws in South Africa, you have certain rights in relation to your personal information. Responses to exercise your rights will be provided within one month and generally there is no fee for making these requests. If your request is particularly complicated we may extend the deadline for responding to 3 months, but we will let you know if this is the case.

We will handle all requests in accordance with applicable law. However, depending on the right you wish to exercise, and the nature of the personal information involved, there may be legal reasons why we cannot grant your request. Further explanation of those rights and the exceptions to them are set out below.

Details of how to exercise your rights are set out in the section below "How can you exercise your legal rights and change how we use your data?"

• You may request us to stop sending you direct marketing. To see how to change your permission to receive direct marketing please reach us on [email protected] If you do so, we will no longer be able to send you direct marketing communications. However, if you subsequently order with us, we will need to send you communications about the products or services you have booked. These communications will help you get the most from the products and services we provide and may also contain options and other details about the products or services you will be using.

• You may request us to stop using your personal information where we are doing so under legitimate interests (see the section "What is our legal basis for using your personal information" for examples of when that applies) unless it is needed for dealing with legal claims or we have other compelling legitimate reasons that override your rights.

• Also see "Who do we transfer, disclose or share your information with" in respect of online or social media platform settings.

• You may access the personal information we hold on you. There are some limited exceptions to this right, such as information relating to others who have not consented to the disclosure of their information and information which is legally privileged. You can request same in accordance with the process as per our PAIA Manual.

• You may ask us to correct your personal information (the "right of rectification") if that information is inaccurate.

• You may ask for personal information which identifies you to be erased (or forgotten). To do this we will remove the information that identifies you from the data we hold in our active systems ("anonymise"). However, a separate and restricted copy of the identifying information will (subject to applicable law) be kept for 7 years to meet the obligations we have to law enforcement, national authorities and legal proceedings.

• The Company strives to only process and retain your personal information for as long as we need to. In certain circumstances, for example, where you indicate that your personal information is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or obtained unlawfully, you have the right to request that we erase your personal information that we hold in accordance with the PAIA Manual.

If you wish to change how we use your personal information, please contact our Data Protection Officer on [email protected]

We will ask for some information to identify you, which will only be used to process your request. We will verify your identify by email before processing your request.

Accessing your Personal Information:

If you wish to receive a copy of your information, you can make your request in writing to the Data Protection Officer at [email protected] and (subject to such internal requirements by JoziStreet, prior to divulging same), include the following information with your request:

Any details which may help us locate the information which is the subject of your request, for example:

If you wish the information to be provided to you in a machine-readable copy, please indicate that at the time of making your request.

If we change this Privacy Policy, we will let you know about the changes by publishing the updated version on www.jozistreet.com. We are committed to protecting and respecting your privacy and will continue to do so in any future changes we make to this Privacy Policy.

This Privacy Policy came into effect on 1 October 2018. This Privacy Policy applies to all information we process about you in connection with your relationship with us as a customer, supplier, vendor or potential customer or potential third party that we may intend to do business with.

If you have any questions or complaints about this Privacy Policy, or how we handle your personal information, please contact the Data Protection Officer on [email protected]

We work hard to handle your information responsibly. We hope that we will be able to resolve any concerns you may have, but in the unlikely event that we do not, you have the right to contact the relevant data protection supervisory authority or regulator. For example, the Information Regulator in South Africa, once operational, can be contacted at [email protected]

We collect location data from your device to provide you with services that rely on location information, such as displaying stores around you.

Your location data is used to:
- Provide personalized content based on your current location.
-Suggest stores near you and enhance your shopping experience.

We do not share your location data with third parties, except when:
- Required by law or legal processes.
-Necessary to protect our rights and maintain security.

You can control the collection of your location data through your device's settings:
-iOS: Navigate to Settings > [App Name] > Location and select your preferred option.
-Android: Go to Settings > Apps & notifications > [App Name] > Permissions > Location.

We prioritize the security of your location data and apply industry-standard measures to protect it against unauthorized access or disclosure.

We may update our privacy policy from time to time. We will notify you of any changes by posting the new policy on our app and website.

If you have any questions regarding our privacy practices, please contact us at [email protected].